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Frequently Asked Questions

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Approved Service Providers
Google Voice on the OBi
OBiTALK
Troubleshooting
SIP ALG Issues
Other VoIP Service Providers with the OBi
About the OBi
OBi202
OBi IP Phone
OBiWiFi
OBiLINE
OBiEHS
What does the red/green power light indicate?
Off
The OBi is not powering on. Try another power cable. If it still does not power on, please click here to send us a support ticket
Solid Green
The OBi is powered on and in contact with the server. Any phone call issues can likely be resolved by configuring the device.
Blinking Green
If the power LED is blinking green, that means OBi can't get an IP from your router. Verify if that the Ethernet cable is securely connected, and that you see a link light on the router port where your OBi connects.
Click here for further recovery instructions
Alternating Red/Green
A unit with red/green alternate flashing means that there was a power loss in the midst of a firmware update of the OBi. It is possible to recover the OBi. Try power cycling the OBi, first. If the light is still alternating, you will need to reinstall your firmware.
Click here for further recovery instructions
Solid Red
First try power cycling the OBi. If the light is still red, try using an alternate power cord for your OBi. If you are still having issues your OBi will need to be reset.
Click here for further recovery instructions

Troubleshooting

How do I perform a factory reset?
The OBi phone LED is not on. What does that mean?
The OBi phone LED is constantly blinking green. What does that mean?
My audio is breaking-up and choppy.
I can make outgoing calls, but I cannot receive any incoming calls.
Add Device does not work when doing **5 during OBiTALK set-up.
Why am I having trouble registering with my SIP service provider and/or I am not able to hear the far-end partys audio but they can hear me?
What ports should I keep open on my router/firewall?
I have Motorola SBG900 router/modem. What do I configure?
How do I make incoming calls ring on my OBis phone, but also the soft phone or another OBi No.?
The OBi power LED is red. What do I do?
I hear a humming/buzzing sound from my corded phone. What should I do?
How do I automate upgrades to the most current available firmware?
How do I configure a static IP address?
How do I make a call to a SIP URI address?
How do I make a call to an IP address from the phone attached to my OBI device?
What might I need to use a UK analog phone handset with my OBi?
How to do I set-up and collect a syslog from an OBi device?
Is there anyone I can contact if I have a problem that is not covered in the forum or this FAQ?

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